Privacy policy

Overview

This privacy policy explains what information Tam Nguyen Insurance Services ("we," "us") collects through this website, how we use it, who we share it with, and the choices you have. It applies to this website and to the calls, texts, and emails that come from an inquiry made here.

Insurance companies you apply with or buy from have their own privacy notices, which they will give you separately. Those notices govern how each company handles your information.

Information we collect

Information you give us. When you fill out our contact form, we collect your name, phone number, email address, ZIP code, the type of coverage you are interested in, the best way and time to reach you, and any message you include. When you book a call online, the scheduling tool collects your name, phone number, email, and your answers to its booking questions. We also keep the details you share when you call, text, or email us.

Information shared during a consultation. To compare plans or help you enroll, we may ask for details such as your date of birth, Medicare information, doctors, prescriptions, or household income. We ask for these by phone or through secure carrier tools, not through this website.

Please do not send sensitive information through the website. Do not enter your Social Security number, Medicare number, bank details, or detailed health information in the contact form or by email.

Information collected automatically. Like most websites, this site and the tools built into it may record your IP address, browser and device type, the pages you visit, and the site that referred you. This is collected through cookies and similar technologies described below.

How we use your information

• Respond to your questions and requests
• Schedule and hold your consultation
• Compare plans, prepare quotes, and help you apply or enroll when you ask us to
• Send reminders and follow-up messages about your inquiry or coverage
• Keep records required by insurance law, insurance carriers, and Medicare rules
• Keep this website secure, working properly, and free of spam

Calls, texts, and emails

If you check the consent box on our contact form, you agree to receive calls and text messages from Tam Nguyen Insurance Services about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Consent is not a condition of buying any product or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.

You can stop emails at any time by replying to let us know or by using the unsubscribe link in the message.

How we share information

We do not sell or rent your personal information. We share it only in these situations:

• Service providers who help us run the business, such as website hosting, our contact form and client management system, online scheduling, and email and phone services. They may use your information only to provide those services to us.
• Insurance companies and enrollment platforms, when you ask us to request a quote or submit an application for you.
• Legal and regulatory needs, when required by law, a regulator, or a court, or to protect the rights and safety of our clients and our business.

If you are asking about Medicare, we will not share your personal information with any other third-party marketing organization without your prior written consent.

Cookies and similar technologies

Cookies are small files a website saves in your browser. This site keeps its use of them small:

• Our website platform may set cookies needed for the site to load and stay secure.
• If you choose the Larger text option, your browser remembers that setting on your device. It contains no personal information.
• The contact form and the booking calendar are provided by outside services and may set their own cookies so they work properly and can block spam.
• The site's fonts are loaded from Google Fonts, which receives your IP address when the page loads.

You can block or delete cookies in your browser settings. Some features, such as the booking calendar, may not work without them. This site does not currently respond to browser Do Not Track signals.

Other websites and embedded tools

This site links to and embeds tools from other companies, including our online booking calendar, our contact form, HealthSherpa plan shopping pages, and Medicare.gov. When you use them, that company's own privacy policy applies. We encourage you to read those policies.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people who need it to serve you. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep your information for as long as we need it to help you and for as long as insurance law, insurance carriers, and Medicare record-keeping rules require. Some of those rules require certain records to be kept for several years. When information is no longer needed, we delete it or make it unidentifiable.

Your choices and rights

• Opt out of texts by replying STOP, or of calls and emails by telling us.
• Ask to see the personal information we have about you.
• Ask us to correct information that is wrong.
• Ask us to delete your information, except records we must keep by law.

To make a request, call or email us using the details below. We may need to confirm your identity first. Depending on where you live, state law may give you additional rights, and we will honor them.

California residents. We do not share personal information with third parties for their own direct marketing purposes. You may contact us at any time to ask about how your information is shared.

Children's privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the date at the top.